Submitting and updating avails
Submitting Avails and CTLs, updating rights, SVOD full extracts, and getting help.
Selection review
Send AVOD Avails to the Content Partnerships team at [email protected] for selection review. Roku returns the list with selections for your review and any revisions. The agreed selected list becomes the Committed Title List (CTL).
For definitions and the relationship between rights and media delivery, see the overview.
Initial finalized CTLs
Send the initial finalized CTL to the Roku business team at [email protected] for review.
For SVOD, complete this business review first. Then deliver the approved avail by the Aspera or direct S3 method approved for your account, as applicable, for automated ingestion.
Rights updates by service
Use the route below to request corrections, window changes, and removals for content already covered by an avail or CTL.
| Service or rights | Update route | Processing feedback |
|---|---|---|
| AVOD | Submit a Zendesk request. | Feedback is provided through the Zendesk ticket. |
| Linear OTT | Submit a Zendesk request. | Feedback is provided through the Zendesk ticket. |
| Howdy | Submit a Zendesk request. | Feedback is provided through the Zendesk ticket. |
| SVOD (Roku Subscriptions) | Submit an updated avail through your approved self-service delivery method, Aspera or direct S3. | Proactive processing feedback is not provided. Contact Content Operations when you need confirmation or help. |
Zendesk requests
Include enough information for Roku to identify the affected rights and understand the requested change:
- Content Partner and Title ID.
- Title name for reference.
- Affected license types, territories, and languages.
- Existing and requested window dates, including a time when the change must take effect at a specific time.
- A brief explanation of the correction or removal.
Follow the feedback in the ticket. If you need help accessing the request process, contact Content Operations.
Self-service SVOD submissions
Deliver the updated avail by the Aspera or direct S3 method approved for your account. Include all windows that should remain for every Title ID, Content Partner, Territory, and Language combination covered by the submission.
Prepare the file using the workbook instructions, then check the replacement behavior below before sending it. Keep the Title ID and Content Partner consistent with the records being updated.
How an SVOD full extract works
A full extract is a complete replacement of the windows for each covered combination of:
Title ID + Content Partner + Territory + Language
For each combination included in the submission, the new windows replace all existing windows for that combination. Include every window that you want to retain there.
Existing availability in a territory or language omitted from the submission remains unchanged. To update that territory or language, submit its complete set of windows as well.
Before-and-after example
The following example uses Weird: The Al Yankovic Story, Title ID romovieid_12345, Content Partner Example Studio, and English audio (en with LocalizationType set to dub). Only the availability columns needed to explain the change are shown. These tables are not complete submit-ready workbooks.
Existing availability
| Territory | License Type | Start Date | End Date |
|---|---|---|---|
US | SVOD | 2026-11-01 | 2027-10-31 |
CA | SVOD | 2026-11-01 | 2027-10-31 |
The partner wants to add a free window in the United States while keeping the existing subscription windows.
New submission
| Territory | License Type | Start Date | End Date |
|---|---|---|---|
US | SVOD | 2026-11-01 | 2027-10-31 |
US | FVOD | 2026-12-01 | 2026-12-31 |
Resulting availability under the full-extract rule
| Territory | License Type | Start Date | End Date | Why it is present |
|---|---|---|---|---|
US | SVOD | 2026-11-01 | 2027-10-31 | Included in the replacement submission. |
US | FVOD | 2026-12-01 | 2026-12-31 | Added by the replacement submission. |
CA | SVOD | 2026-11-01 | 2027-10-31 | Canada was omitted, so its existing availability remains unchanged. |
The US SVOD row must be included to preserve it in the covered combination. A file containing only the US FVOD row omits the supporting SVOD window required by the FVOD rules and does not provide the complete intended set of windows.
Removals and urgent changes
For AVOD, Linear OTT, or Howdy, submit a Zendesk request and identify the exact titles, rights, territories, languages, and effective dates involved.
For SVOD, contact Content Operations for guidance when removing the final window in a combination or requesting an urgent change. Omitting a territory or language from a self-service submission leaves its existing availability unchanged.
For a change that needs a precise effective time, include an explicit time using the date and time formats. A date-only end value expires at 23:59:59 in each viewer's local time zone on that date.
Confirming and correcting a submission
Zendesk feedback is provided in the ticket. Self-service SVOD submissions do not provide proactive processing feedback. Contact Content Operations if you need confirmation that an update was applied or if the resulting availability differs from the intended change.
When asking for help, provide the file name, delivery date and time, delivery method, Content Partner, affected Title IDs, and the change you expected. For a Zendesk request, include the ticket reference.
Before resubmitting a corrected SVOD file, check all windows in every covered combination. The corrected submission follows the same full-extract replacement rule.
Related guidance
Updated about 5 hours ago